Return Policy

We want you to be 100% satisfied with your online purchase. If you change your mind for any reason we will happily accept a return on full priced items as long as goods are in a sale able condition - unworn with original tags attached. 

Full priced items must be returned within 7 days of delivery to eligible for a refund; after this time all sales are final.

Please return eligible goods to;

FWRD THE LABEL ONLINE RETURNS

8/15 EARSDON STREET, YARRAVILLE, VIC 3013

It is the responsibility of the customer to cover return postage costs. FWRD the Label is not liable for any loss, damage or delay arising from, or in connection with the transport and return of goods. We observe the rights to deny refunds if the merchandise returned fails to meet our return policy requirements. Items that are damaged by the customer or which have undergone general wear and tear are not considered faulty and are not eligible for repair, replacement or refund.

Please allow 2-3 business days once the goods are received for all refunds to be processed. Refunds are reversed onto the original form of payment. Depending on the credit card provider, refunds may take 3-10 business days to appear on your bank statement.

 

Sale Items

Sale items are not eligible for return or refund. All purchases on sale items are final.

 

Please contact us on online@fwrdthelabel.com as soon as possible to notify us of any issue with your order / return.